Customer Help
Our Intakhab Trading team is always here to assist.
Common purchase queries answered
Orders and Shipping
Delivery times vary depending on location and shipping method. Please refer to our shipping policy for estimated delivery times.
To create an account, simply click on the “Sign Up” or “Create Account” link on our website and follow the instructions to provide the necessary information.
You can change your shipping address by logging into your account and accessing the “My Account” or “Account Settings” section. From there, you can update your shipping information.
To track the status of your order, log in to your account and navigate to the “Order History” or “Track My Order” section. Alternatively, you can use the tracking number provided in your order confirmation email.
No, we do not store credit card information on our servers for security reasons. Each transaction requires you to input your payment details separately.
If you need to swap an item
Returns and Exchanges
Our returns policy entails exchanging items within 15 days of purchase with the original invoice or receipt. No cash refunds are provided.
If you received the wrong item, please contact our Customer Service Team immediately to rectify the issue and arrange for the correct item to be sent to you.
If your order arrived damaged, please inform our Customer Service Team promptly. We will assist you in resolving the matter and arranging for a replacement or refund if necessary.
For authorized returns, please follow the instructions provided by our Customer Service Team. They will guide you on where to mail the return based on your location and the nature of the return.
To receive customer support, you can contact our Customer Service Team via the Contact Us Form on our website or by calling the provided phone number during our operating hours.
If you entered an incorrect shipping address, please notify our Customer Service Team as soon as possible. Depending on the status of your order, we will endeavor to update the shipping information accordingly.
Orders cannot be changed or canceled after submission. Please review your order carefully before finalizing it to avoid any issues.
Unfortunately, we do not offer pre-orders for items that are sold out. However, you can sign up for notifications to be informed when the item becomes available again.